Privacy policy
Effective September 2026
Coastal Grove Construction Ltd. (“Coastal Grove”, “we”) respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with British Columbia’s Personal Information Protection Act (PIPA).
What we collect
Your name, phone number, email and mailing address; the address and details of your property and project; photos, drawings and documents you share or that we take while working on your property; payment and invoicing details; and, if you book a maintenance service, access information such as keys or entry codes and your contact preferences while you are away.
Why we collect it
To respond to your enquiry, prepare quotes, plan and carry out work, meet permit, warranty, insurance and safety requirements, invoice you, keep project records, and follow up on our work. We collect only what we need for these purposes.
Consent
By contacting us or engaging our services, you consent to this use. You may withdraw consent at any time, subject to legal or contractual limits; withdrawing may mean we can’t continue a service.
Who we share it with
Only with those who need it to deliver your project: our trades and subcontractors, suppliers, designers and engineers, permitting authorities, BC Housing and our home warranty provider for new homes, our insurers, and service providers who host our email, website, forms and accounting systems. We require them to protect it. We may also disclose information where the law requires. We do not sell your information.
Website and forms
When you use our website, we collect what you enter into our forms. We may use privacy-respecting analytics to understand site traffic in aggregate. Our website host and form provider may store submissions on servers outside Canada.
Keys and access codes
Keys are coded and never labelled with your address. Access codes are stored in a restricted record available only to staff who need them, and are deleted when our service ends.
How long we keep it
As long as needed for the purposes above and to meet legal, tax and warranty requirements (for new homes, at least the length of the 10-year warranty). We then securely destroy it.
Safeguards
We protect personal information with password-protected systems, multi-factor authentication where available, restricted access, and secure storage of paper records.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. We will respond within 30 days.
Contact
Our privacy officer is Jessi Castellarin: jcastellarin@coastalgroveconstruction.ca, 604-334-9204. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).
Changes
We may update this policy. The current version is always on this page with its effective date.